Refund & Cancellation Policy

Effective Date: [20.07.2026]
Last Updated: [20.07.2026]

Welcome to Juhar Healthcare (“Juhar Healthcare”, “we”, “our”, or “us”). This Refund & Cancellation Policy explains the terms governing cancellations, rescheduling, refunds, and payment-related matters for services booked through https://health.juhargo.com (the “Website”).

By booking any service through our Website, you agree to this Refund & Cancellation Policy.

1. Scope

This Policy applies to bookings made through Juhar Healthcare for:

  • Doctor appointments
  • Clinic appointments
  • Diagnostic and laboratory test bookings
  • Home sample collection (where available)
  • Other healthcare services offered through the Website

2. Doctor Appointment Cancellation

Users may cancel a doctor appointment before the scheduled consultation time, subject to the cancellation policy of the respective doctor, clinic, or hospital.

Generally:

  • Appointments cancelled well in advance may be eligible for a full or partial refund.
  • Cancellation charges may apply depending on the healthcare provider’s policy.
  • Cancellation requests made after the appointment time or after the consultation has commenced are generally not eligible for a refund.

Where a healthcare provider has a specific cancellation policy, that policy will take precedence.

3. Rescheduling Appointments

Where permitted by the healthcare provider, users may request to reschedule an appointment.

Rescheduling is subject to:

  • Doctor availability
  • Clinic availability
  • Applicable provider policies
  • Availability of new appointment slots

Juhar Healthcare cannot guarantee that rescheduling requests will always be accommodated.

4. Diagnostic Test Cancellation

Diagnostic or laboratory bookings may be cancelled before:

  • Sample collection, or
  • The scheduled testing time,

subject to the policies of the respective diagnostic partner.

Once:

  • Sample collection has been completed,
  • The laboratory has started processing the sample, or
  • The diagnostic service has commenced,

the booking is generally not eligible for cancellation or refund.

5. Home Sample Collection

For home sample collection services:

  • Cancellation before the collection executive is dispatched may qualify for a refund, depending on the diagnostic partner’s policy.
  • If the collection executive has already reached the provided address or the sample has been collected, cancellation charges or service fees may apply.

6. Provider-Initiated Cancellation

If a doctor, clinic, hospital, or diagnostic laboratory cancels a confirmed booking due to reasons such as:

  • Provider unavailability
  • Medical emergency
  • Technical issues
  • Scheduling conflicts
  • Operational reasons

you may be offered one of the following, depending on the circumstances:

  • Appointment rescheduling
  • Alternative appointment slot
  • Full refund of the amount paid (where applicable)

7. No-Show Policy

A booking will be treated as a No-Show if:

  • The patient does not attend the scheduled appointment.
  • The patient cannot be contacted at the scheduled consultation time (where applicable).
  • The patient is unavailable for scheduled home sample collection.

In such cases:

  • Refunds may not be available.
  • Rescheduling may not be permitted.
  • Charges may apply as per the healthcare provider’s policy.

8. Refund Eligibility

Refund eligibility depends on several factors, including:

  • Type of healthcare service booked
  • Time of cancellation
  • Status of the appointment or diagnostic service
  • Provider-specific cancellation rules
  • Applicable processing charges
  • Payment gateway policies

Each refund request is reviewed in accordance with the applicable service terms.

9. Refund Processing

If a refund is approved:

  • Refunds will be issued using the original payment method wherever possible.
  • Refund processing is initiated after confirmation from the relevant healthcare provider or diagnostic partner.
  • Banks, payment gateways, or card issuers may require additional time to credit the refunded amount.

Juhar Healthcare is not responsible for delays caused by financial institutions or payment service providers after a refund has been initiated.

10. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

  • Completed medical consultations.
  • Completed diagnostic tests.
  • Sample already collected.
  • Laboratory processing has begun.
  • Missed appointments (No-Show).
  • Incorrect booking details provided by the user.
  • Failure to follow pre-test instructions resulting in cancellation by the laboratory.
  • Services already rendered.

11. Failed or Duplicate Payments

If your payment is:

Failed Payment

If the payment fails but the amount is debited from your account:

  • Please allow your bank or payment provider sufficient time to process the reversal.
  • If the amount is not automatically reversed within the expected timeframe, please contact us with your payment details.

Duplicate Payment

If you are charged more than once for the same booking due to a technical issue, please notify us. After verification, the excess amount will be refunded in accordance with our internal procedures.

12. Refund Request Process

To request a cancellation or refund, please contact our support team with the following information:

  • Full Name
  • Registered Mobile Number
  • Booking ID
  • Appointment or Test Details
  • Date of Booking
  • Payment Reference Number (if available)
  • Reason for Cancellation or Refund Request

Our support team will review your request and respond within a reasonable timeframe.

13. Changes to Bookings

Changes to appointments or diagnostic bookings are subject to:

  • Healthcare provider availability
  • Diagnostic partner policies
  • Operational feasibility

Additional charges may apply where permitted by the service provider.

14. Limitation of Liability

Juhar Healthcare serves as a technology platform connecting users with independent healthcare providers and diagnostic partners.

We are not liable for:

  • Decisions made by doctors or laboratories regarding refunds.
  • Delays in healthcare services.
  • Appointment cancellations by providers.
  • Technical failures beyond our reasonable control.
  • Delays in refund credits caused by banks or payment gateways.

15. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time.

Any updates will be published on this page with the revised Last Updated date.

Continued use of the Website after changes become effective constitutes acceptance of the updated Policy.

16. Contact Us

If you have any questions regarding cancellations or refunds, please contact us:

Juhar Healthcare

Website: https://health.juhargo.com

Email: support@health.juhargo.com

Phone: +91 7389569789

Acknowledgement

By booking any healthcare service through https://health.juhargo.com, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

Please note that individual doctors, clinics, hospitals, and diagnostic laboratories may have their own cancellation and refund terms. Where applicable, those provider-specific policies will apply in addition to this Policy.

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