Refunds vary per service and provider. This page summarises common rules; the exact policy is shown before you pay.
Cancelled by patient at least 4 hours before slot → full refund to wallet. Later cancellations → no refund unless the provider approves. Provider-cancellations always refund fully.
Before sample collection → full refund. After collection → refund not possible.
Pre-dispatch cancellation → full refund. Damaged / incorrect items → replaced or refunded on verification.
Wallet credit is instant. Bank refunds may take 5–10 business days depending on your bank.